E-mail Scams
Home Up Classic Scams Website Scams Chain Letters

Be on the lookout for these e-mail/internet scams!

Commerce Bank's Identity Theft and Online Fraud Page*

Response from PayPal® on a "Spoof" E-mail

AOL Billing Scams 

Rental Properties too good to be true - with out of country connections

Report Suspicious E-mails to the companies

FBI's E-Scam Page*

*Thanks to the folks at Commerce Bank and the FBI for these links...

The classic "money tied up in a foreign country scam" e-mails

E-mails that ask you to forward them to your friends - chain letters

Links to other e-mail anti- fraud websites

Remember the old saying: If it sounds too good to be true - it probably isn't!

If any of these links are broken, please let us know. Also if you have any suggestions for additional links we should post, we welcome them!

 

 

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Recently a PayPal® user received an e-mail that looked like this:

 

wpe2.jpg (120088 bytes) (Click on this picture to enlarge)

He was suspicious about the link the e-mail told him to go to, so he contacted PayPal directly.  He was told that the email he received is not from PayPal. They also passed along the following information:

Please remember these steps to help protect your PayPal account from Unauthorized Account Access.

Emails - Make sure they are sent from PayPal

bulletIf you receive an email and are unsure whether it is from PayPal, open a new web browser (e.g., Internet Explorer or Netscape) and type in the following: https://www.paypal.com/ Don't click on any link in an email which seems suspicious to you.
bulletSome spoof websites will send emails that pretend to come from PayPal to entice you to log in at the spoof URL. Be extremely cautious of emails that direct you to a website that asks for sensitive information.
bulletStay safe; don't respond to emails asking for any of the following:
bulletYour password and email address combination
bulletCredit card numbers, Bank account numbers, Social security numbers, Drivers license number
bulletFirst and Last Names

If you have surrendered financial or password information to a suspicious email or website, promptly report this to the issuing institution as well as change your password and secret answers on your PayPal account. This can be completed in the Profile section of your account.

Email Greeting -

bulletPayPal will never send you an email with the greeting "Dear PayPal User" or "Dear PayPal Member". Emails initiated by PayPal will address you by your first and last name, or the business name associated with your PayPal account.
bulletPlease note that the automatic response you get from us may not address you by name. Always log into the PayPal site
bulletPayPal will only ask for information AFTER you have securely logged in.
bulletFor your security, PayPal will never ask you to re-enter your full bank account, credit, or debit card number without providing you at least the LAST TWO DIGITS of the number. These digits let you know that we already know the full number and are asking you for the rest of it. Beware of any website or email asking for these numbers for "verification" that does not PROVE that it knows the number by providing at least the last two digits
bulletUse Account Guard on the eBay toolbar. If you use Internet Explorer, download the eBay toolbar. Account Guard helps ensure you are on PayPal or eBay

Website pages - make sure that they are hosted by PayPal

bulletWhen using the PayPal service, always ensure that the url address listed at the top of the browser is https://www.paypal.com/ The 's' ensures that the website is secure. Even if the URL contains the word 'PayPal', it may not be a PayPal webpage.
bulletLook for the 'lock' symbol that appears in the lower right hand corner of the browser. This symbol indicates that it is a secure site.
bulletDo not download attachments, software updates, or any application to your computer via a link you received in an email. PayPal will not ask you to download anything for your account to work.

Passwords - keep it on PayPal

bulletUse a unique password for the PayPal account and change it every 30-60 days. 2. The password should be one that is not used on any other site, service, or login.

If you think you have received a fraudulent email including the header information or the site's URL, please forward the original email to spoof@paypal.com and then delete the email from your mailbox. Never click any links or attachments in a suspicious email.

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AOL 'Update Your Account Billing Information' Scam
How to tell fake AOL e-mail from real AOL e-mail (Links in this section are for AOL users only)

1. Legitimate AOL mail will show up in your mailbox as Official AOL Mail. Official AOL Mail has a blue envelope next to the date in your AOL mailbox and has a dark blue border around the mail, and the “Official AOL Mail” seal at the top of the message. Official AOL Mail will NEVER have attachments. See AOL Keyword: Official Mail for more information.

2. AOL will never ask you for password or billing information or other personal information in an e-mail or IM (instant message).

3. AOL will send you a message by Official AOL Mail if your billing method cannot be charged, with a link to AOL Keyword: Billing to allow you to update your billing method. Note: E-Mail from AOL Member Services is always sent as Official AOL Mail, recognizable by the blue mail icon and blue border around the message.

4. You will only receive security warnings from AOL if you have signed up for security alerts and reminders. Check AOL Keyword: Alerts to review the alerts you are signed up for. See AOL Keyword: Security Alerts if you wish to sign up for security alerts.

What to do if you believe you've received an AOL e-mail scam:
Do not click on links in the e-mail.
Visit the legitimate site, in this case AOL Keyword: Billing.
Click Report Spam to report the mail to AOL.

 

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Rental Properties too good to be true - with out of country connections

Be wary of online ads for rental properties where you can't see the inside of the house because the owners are living overseas - and they don't have a local real estate professional who will show you the place. They may not own the house! Usually these offers include lower than normal rents for the area. Here's a letter that was generated from an inquiry on a local web site with items for rent/sale for a 3 bedroom house for $1000/month:

Hello
Thanks for the email. I Kachi Davids and my wife Dr. Mary Davids own the  3 Bdrm Single Family House and also want you to know that it was due to the contract that I got that has made me and my wife to leave the house and also want to give it out for rent and looking for a responsible person that can take very good care of it as we are not after the money for the rent but want it to be clean at all times and the person that will rent it to take it as if it were his/her own. So for now, We are here in West Africa, our new house and also with the keys of the house. So get back to me on how you could take care of our house or perhaps experience you have in renting home. Hope you are ok with the US$1000.  I am looking forward to hearing from you soon. House is located at xxxxxxx.
 
1) Your Full Name :  

2) Your Full Address & Phone Number :   
3) How old are you?  
4) Are you married?   
5) How many people will be living in the house?   
6) Do you have a pet?  
7) Do you have a car?  
8) Occupation?    
 
Looking forward to hearing from you with all this details so that I can have it in my file incase of issuing the receipt for you and contacting you. Await your urgent reply so that we can discuss on how to get the document and the key to you, I want you to check the house at the address and let me know if you like it, the house is locked and I have the keys.
 
Best Regards
Phone, 011-xxxxxxxxx
Kachi & Mary

 

They want you to send the deposit/key money via Western Union to another country. Say goodbye to your money if you do this.

 

Report Suspicious E-mails to the companies

Companies want to make sure their customers are not victims of fraud. Here are some e-mail addresses they have provided for your use in reporting e-mails you receive, that are suspicious. Follow the instructions above when you receive one of these e-mails - remember, most companies will not ask you to provide billing, credit card information, passwords, etc. by e-mail.

You can forward suspicious e-mails to (or call):

American Express        

emailhoax@service.americanexpress.com

AOL                                

(Click on the Report Spam button)

Commerce Bank            

888-751-9000

PayPal                            

spoof@paypal.com

 

If you have any suggestions for additional fraud reporting e-mail addresses we should post, let us know!

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